FAQ

Here you can find some of the most frequently asked questions we often come across. If you can't find an answer to your question then simply contact us via email or phone 020 7242 4334.

Do you accept credit card orders?
We accept both Debit Card and Credit Card payments (Credit Cards are subject to a 1.5% surcharge).

How do I open an account?
You can apply for an account by downloading our Sales Ledger Account Form.

When I try to save my QuarkXpress document I get the following message "Can't find required volume or file".
This normally occurs when you have a forward slash "/" in the filename or in a folder name that the document is within or is using.

Sometimes this can be solved by creating a new document in QuarkXPress (without closing your original document) and then saving it back in the same folder as the 'problem' document and then go back to your original document window and "Save". If this doesn't work you can try creating a new folder on your desktop and use the Finder to copy your problem document into it and then double click on it to open it (if you get the message "file is already open" this hasn't worked) and then "Save". Otherwise you'll have to create a new document and copy and paste your work into this new file. Whatever happens, afterwards "Quit" and then "Relaunch" QuarkXPress and avoid "/" characters in your file and folder names.


How should I prepare my files for print?
If you look at our advice page you should find all the information you need. Here are a few major points to remember;

Include all the correct images with the job. Check for RGB's that should be CMYK. Send at least a rough colour proof, so that we have another visual reference with which to compare our printouts.
Enclose or embed the fonts with your documents.
Write, either using our orderform or one of your own, clear instructions for the work you want us to carry out.


What applications/operating systems do you support?
We work mainly in Apple Mac OS9 and OSX using the following applications: QuarkXpress, Adobe InDesign, Macromedia Freehand, Adobe Illustrator, Adobe Photoshop, Adobe Acrobat and many others.

We also use various Windows PCs and regularly produce/process work in Word, Powerpoint, Excel and Microsoft Publisher.


How should I send my files to you?
Files can be sent to us either directly via FTP, or our ISDN line which is open 24hrs a day. Or on CD / Zip / DVD. We also accept jobs up to 7mb via Email.

Do you offer an archiving solution for my files or images?
At the moment we can offer to burn your work to CD or DVD, click here for prices. We archive all scans that we do and can re-supply on a CD or DVD for one-third of the original job cost or £15 (whichever is the greater).


Once I've sent my job to you, how long do you keep the files on your system?
Depending on the size of your job in terms of Megabytes, we keep most files on our system for three to five working days.

We offer an extensive range of services including: exhibition posters, film runouts, typesetting, artworking and ad supply.
Phone us on 020 7242 4334
or email for more information.

DIGITAL FILE SUPPLY:
Email up to 7mb
ISDN to 020 7831 2513
or click here to FTP your files to us.

All files are flightchecked before we proceed to output, however, we are not responsible for any errors output due to errors in the artwork setup.